🤝 Friendly welcome

Introduction

Hello! I am [your name], from [name of org]. We also have [note-taker’s name] on this call.

Thank you for agreeing to speak with us today. Today, we’d like to learn more about how you use Feature X. We will do some exercises to see whether this design suits you, and would love to hear your feedback. This will be useful for us because it helps us create an app that is easy to use.

Consent

Would it be okay if I recorded this call? This is so that I can give all my focus to our conversation right now, and make notes later. No personal information will be mentioned anywhere in my notes, and the recording will be deleted later. Thank you! I have now started recording our call.

❓ Warm-up Questions

Get the participants to feel comfortable by asking them questions like:

1. How has your day been going? What is the workload like these days?
2. I’d love to learn a bit more about your job.. What's your favourite part?
3. Write a warmup question

🛠 The experiment

Great! We can now move on to the next part. We will now begin doing some exercises.

<aside> 👉🏼 Reminder to tell participants

1. The prototype is similar to a fake app; no details are real
2. Some parts of the prototype may not work as expected
3. We are testing the design, not you.
4. [Remote research] Please walk me through each screen you see for me to follow. .

</aside>

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Concluding questions

Conclude the usability test by asking questions like -